Cancelled battles
If a battle is cancelled before an opponent joins, the full entry fee is refunded instantly to your wallet. If cancelled after both players join but before the room code is set, both players receive a full refund.
Refunds
Refund Policy
LudoKhelo is committed to fair and transparent handling of all payments and refunds. This policy explains when and how refunds are processed on our platform.
Failed deposits
If money is deducted from your bank/UPI account but does not reflect in your LudoKhelo wallet, the amount will be automatically refunded to your payment source within 3-5 business days. Contact support if the refund is delayed.
Disputed matches
In case of disputes, the Admin team reviews the evidence submitted by both players. Refunds in disputed cases are at the discretion of the Admin team based on the available proof. The Admin decision is final.
Withdrawal refunds
If a withdrawal request fails due to incorrect bank details or technical issues, the amount is credited back to your LudoKhelo wallet immediately. You can then update your details and request withdrawal again.
Non-refundable items
Platform commission charges on completed battles are non-refundable. Entry fees for battles that have been completed with a declared winner are non-refundable.
How to request a refund
For any refund-related queries, contact our support team through the Support page or email support@ludokhelo.co with your registered mobile number, transaction details, and a brief description of the issue.
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